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Warranty / Returns Policy For Drop-Shippers.

I am a drop ship seller - what do I do if my customer has a problem with a popubay.com product that I sold to him?

If you are drop-shipping, any product returns (and all the communications) will have to be handled through you, because you are popubay's customer. In fact it is probably in your interests for the customer not to know about us and deal directly with you, for reasons of safeguarding your business.

In practice, it is possible for you to discuss any return issue with us, and provide our return code and address to your customer. Then they can post a faulty item back to us in China and we can ship the replacement directly to them, without you having to handle any products. Obviously this is the most suitable solution when your customers are in different countries.


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